Federal Tax Authority · Contact Guide
FTA Contact Number UAE: How to Reach the Federal Tax Authority
Every official way to contact the UAE Federal Tax Authority in one place: phone numbers for inside and outside the UAE, email, opening hours, offices, live chat and what to do when you need to reach an FTA officer about your case.
Calling from outside the UAE
+971 8008 2923
International call rates apply · same hours
info@tax.gov.ae
Open 24/7 · include your TRN if you have one
Tap a number on your phone to call directly. Numbers and email as published on the FTA's official Contact Us page.
Working schedule
FTA Working Hours and Timings
All times are UAE time (GMT+4). Hours can change on public holidays and during Ramadan, so check tax.gov.ae around those dates.
Call centre · 800 82923
Monday to Saturday, 7:30 am – 10:00 pm
Taxpayer Support Centres (offices)
Monday to Friday, 7:30 am – 3:30 pm
Email, live chat, TARA, EmaraTax portal & app
24 hours a day, 7 days a week
Every channel
All the Ways to Contact the FTA
Response times are the service standards published by the FTA. For anything about your own registration, returns or payments, an EmaraTax request is usually best because it gives you a reference number to follow up with.
| Channel | When | Response | Best for |
|---|---|---|---|
| Call centre (800 82923) | Mon–Sat, 7:30 am – 10:00 pm | Answered in about 8 minutes | Quick questions and general guidance |
| Live chat on tax.gov.ae | 24 hours, 7 days | About 5 minutes | Questions you'd rather type than call about |
| TARA virtual assistant | 24 hours, 7 days | About 5 minutes | Simple, common questions |
| Email (info@tax.gov.ae) | 24 hours, 7 days | Within 2 business days | Detailed questions with documents attached |
| EmaraTax portal or app | 24 hours, 7 days | Gives you a reference number | Anything linked to your registration, returns or a case |
| Tax Connect (video appointment) | Book an available slot | 30-minute session | Talking a complex matter through with FTA staff |
| Taxpayer Support Centre (in person) | Mon–Fri, 7:30 am – 3:30 pm | Served in about 15 minutes | Face-to-face help in Abu Dhabi or Dubai |
Visit in person
FTA Offices in Abu Dhabi and Dubai
The Taxpayer Support Centres are open Monday to Friday, 7:30 am to 3:30 pm. Bring your supporting documents, take a ticket at reception and you will be called. The FTA aims to serve visitors within about 15 minutes.
How to Reach an FTA Officer About Your Case
The FTA does not publish direct phone numbers or emails for individual officers. To reach the person handling your registration, refund, audit or request:
- Reply through the same EmaraTax case or notification, so it reaches the right team
- Quote your reference number and TRN in every message
- Book a Tax Connect video appointment for a complex matter
- Call 800 82923 with your reference number ready, so the agent can find your case
Looking for an FTA Registered Tax Agent?
A tax agent is a private professional registered with the FTA to represent businesses before it, for example in audits, reconsiderations and correspondence. Tax agents are not FTA employees. The FTA publishes its official register of approved tax agents, so you can check that anyone acting for you is on it.
Check the FTA tax agent registerSave time
Have These Ready Before You Call
The agent will usually ask you to confirm who you are and which registration your question is about. Having these details ready makes the call much quicker.
- Your Tax Registration Number (TRN) or Corporate Tax registration number
- Your trade licence number and the legal name exactly as on the licence
- Any reference number from EmaraTax or an earlier email from the FTA
- The tax period, return or payment your question is about
- Screenshots of any error message you see in EmaraTax
- A UAE PASS login, which the FTA now uses for its online services
Making a Complaint to the FTA
You can complain through the FTA website, email, the call centre, live chat, EmaraTax or in person. The service is free. The FTA's published targets are:
- Urgent
- 1 working day
- Normal
- 5 working days
- Complicated
- 15 working days
Beware of Fake "FTA" Calls and Messages
- The FTA's website and email use the tax.gov.ae domain; be wary of anything else
- The FTA's website is tax.gov.ae and its portal is EmaraTax
- The FTA's Contact Us page lists no WhatsApp number
- Never share your UAE PASS or EmaraTax login, or one-time codes, with anyone
- If in doubt, hang up and call 800 82923 yourself
Official FTA Social Media
Frequently Asked Questions
What is the FTA contact number in the UAE?
The Federal Tax Authority's toll-free number is 800 82923. It is free to call from UAE landlines and mobiles, Monday to Saturday from 7:30 am to 10:00 pm UAE time.
How do I call the FTA from outside the UAE?
The FTA publishes +971 80082923 for callers outside the UAE. International call charges from your own phone provider apply. If the call doesn't connect, use live chat on tax.gov.ae or email info@tax.gov.ae, which are free and open 24/7.
What is the FTA email address?
info@tax.gov.ae. The FTA aims to reply within 2 business days. Include your Tax Registration Number (TRN), if you have one, and attach any supporting documents.
What are the FTA working hours?
The call centre is open Monday to Saturday, 7:30 am to 10:00 pm. The Taxpayer Support Centres in Abu Dhabi and Dubai are open Monday to Friday, 7:30 am to 3:30 pm. Email, live chat, the TARA virtual assistant, the EmaraTax portal and app are available 24 hours a day, 7 days a week. Hours can differ on public holidays.
Is the FTA open on Sunday?
The call centre and offices are closed on Sunday. You can still use email, live chat, the TARA virtual assistant and EmaraTax, which are available every day.
Can I get the direct number of an FTA officer?
No. The FTA does not publish direct numbers for individual officers. To reach the person handling your matter, reply through the same EmaraTax case or email the FTA sent you, quote your reference number and TRN, or book a Tax Connect video appointment.
How do I check if someone is a registered tax agent?
The FTA publishes its register of approved tax agents on tax.gov.ae, under Tax Support → Tax Agents. Only people on that register can act as your tax agent before the FTA.
Does the FTA have a WhatsApp number?
The FTA's Contact Us page lists phone, email, live chat, the TARA assistant, EmaraTax and social media, but no WhatsApp number. Be careful with messages from WhatsApp numbers claiming to be the FTA.
Prefer someone to handle it?
Let our tax professionals deal with the FTA paperwork
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Marifah Tax Advisory is an independent tax consultancy and is not part of, or affiliated with, the Federal Tax Authority. Contact details on this page are taken from the FTA's official website (tax.gov.ae) and were last checked on 11 November 2026. Always confirm on the FTA's website before relying on them.